FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
The Confetti Code Box
What does a Confetti Code box include?
Every holiday will be slightly different, but most boxes will contain the following:
- (8) 10.5 inch plates
- (8) 9 inch plates
- (8) decorative plates
- (8) napkins
- (8) cups
- (10) straws
- (8) sets of utensils
- (1) table runner
- (1) themed banner
- (1) set of themed paper fans
- additional themed decor items & bonuses
Everything will come wrapped up in tissue paper in a festive Confetti Code box, which makes it perfect for gifting or as a purchase for your own family!
What is the benefit of ordering a Confetti Code box?
Each of our themed holiday boxes includes everything you need to create a beautiful, cohesive tablescape or throw a festive party. Our Confetti Code boxes make it simple and affordable to celebrate every holiday in style - without the stress and overwhelm!
There’s something truly magical about witnessing the joy in your children’s eyes as they wake up to a house adorned with festive cheer - and with The Confetti Code, it couldn’t be easier!
No more running around from store to store, trying to throw something together at the last minute and spending WAY more than you wanted to. With our curated boxes, you save a significant amount of money compared to how much you would normally spend purchasing everything separately.
You also have the assurance of knowing that everything was purposely curated by our design team to coordinate perfectly. Instagram worthy holidays - delivered right to your door!
Can we be best friends?
Absolutely! Join us over on instagram @theconfetticode to share in all of our shenanigans, bestie!
...and make sure you tag us if you share your holiday decor because we can't WAIT to see you enjoying your Confetti Code box!
Subscriptions
When will I receive my Confetti Code box?
We know you are excited (we can't wait either!) so we try to get your box to you as quickly as possible - see the shipping schedule below.
For our subscribers, we aim to deliver your box 3-4 weeks prior to the upcoming holiday!
What are my payment & subscription options?
We offer three different payment & subscription options, so you're sure to find one that works best for you!
1. Single Holiday Box: When you just need to focus on one holiday at a time! Purchase a single box for the upcoming holiday - no subscription required.
2. Recurring Holiday Subscription: This is our "pay-as-you-go" option. Billed per holiday, your subscription will automatically renew after each holiday. Skip, pause or cancel any time!
3. VIP Annual Membership: This is our annual prepaid option. Pay up front for all 6 holidays and receive a significant discount off of our regular prices. This subscription will automatically renew after every 6 holidays unless you cancel.
What holidays are included in the subscription?
Currently, our subscription plans include: Valentine's Day, Easter, 4th of July, Halloween, Thanksgiving, and Christmas.
When will my subscription renew?
If you sign-up for our recurring holiday ("pay-as-you-go") subscription, you will automatically be charged approximately 10 days before each box ships, depending on the holiday (see the 2024 Holiday Schedule below). Your subscription will auto-renew after each holiday. You can skip, pause or cancel at any time. Once the subscription renews, refunds will not be honored.
If you sign-up for an annual prepaid membership, your subscription will auto-renew on the anniversary of the first holiday you signed up for.
Can I skip a holiday or pause my subscription?
Yes! Simply log in to your customer portal to manage your subscription.
All requests MUST be made prior to the box billing.
How do I cancel my subscription?
Wait - don't go! Please email us at hello@theconfetticode.com so we can fix any issues, we want to help and keep you as a customer if we can!
We are also happy to PAUSE your subscription so you remain in line for upcoming boxes at your current price, just email for more information.
If you must cancel, you can stop your holiday subscription from auto-renewing by using your customer portal. Emails to cancel will NOT be honored as they are not always seen or delivered properly.
If you are being billed per box, your subscription will be cancelled for any boxes that have not yet billed. If you cancel after the box has renewed, your cancellation will go into effect after the current box has shipped.
Annual Memberships are prepaid orders and are non-refundable as this product has already been purchased for you. However, you can stop your holiday membership from auto-renewing in your customer portal.
2024 Holiday Schedule
When will my next holiday box ship?
To the right you'll see our fixed schedule for the upcoming 2024 holidays, so you know when to expect your shipments. This should give you plenty of time to decorate for the upcoming holiday!
**We do our best to closely adhere to this schedule, but delays are possible. You will always be notified by email with tracking information once your box has shipped.
When will I be billed for my recurring holiday subscription?
To the right you'll see our fixed schedule for the upcoming 2024 holidays, so you know when to expect your upcoming bill date.
Once the subscription renews, refunds will not be honored.
Shipping
Where do you ship to?
We currently offer FREE shipping within the contiguous United States and paid shipping to Alaska & Hawaii.
How long does shipping take?
Pre-orders will ship on the date listed on the order page for each holiday. Once your box has shipped, it should arrive to you within 3-5 business days.
My box never arrived, what should I do?
If there is a problem with delivery, we must be notified within 2 weeks of when you received your tracking information. If we are not notified within this time frame, we cannot be held accountable for the missing box and will not be able to offer a replacement or refund.
Returns
Can I return my box?
Given the seasonal nature of this product, all purchases are non-refundable. Any returns made to us will not be eligible for a refund.
What if something arrives damaged?
If something arrives damaged, please take a photo and contact us at hello@theconfetticode.com and we will work to make it right!